Accessibility support for enterprise customers

The enterprise Disability Answer Desk (eDAD) is a support resource for organizations that have questions about the accessibility of Microsoft products and product conformance with accessibility standards. The support team can help resolve issues relating to assistive technology, as well as find conformance documentation. The team is available Monday-Friday, 8AM-5PM PST.

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Support resources and reports

General product support

Microsoft Accessibility Home

  • Our products and services are designed for everyone. Learn about the range of accessibility features and assistive technologies available from Microsoft.

  • Visit Microsoft Accessibility

Accessibility Conformance Reports

  • Microsoft Accessibility Conformance Reports describe how our products and services support the recognized global accessibility standards of Section 508 of the US Rehabilitation Act of 1973, the Web Content Accessibility Guidelines (WCAG), and ETSI EN 301 549.

  • Search for conformance reports

Microsoft Disability Answer Desk

Get accessibility support

Before you open a support case

Important: First time users must create a profile in Services Hub using a personal Microsoft Account (MSA) or a work or school account before opening a support case. After your profile is created, return to this page to submit your request. Play the following video to learn more about contacting eDAD.

Create a profile in Services Hub

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Accessibility help for Microsoft products

  • After creating a Services Hub profile, return to this page to submit a support case for help using accessibility features or assistive technology with Microsoft products and services.

  • Open an accessibility support case

Ask questions about Microsoft Accessibility Conformance Reports

  • Once your Services Hub profile is set up, return to this page to open a case for help finding Microsoft Accessibility Conformance Reports or for other conformance‑related questions.

  • Submit a conformance report case

Get help with issues found in an accessibility test

  • After your Services Hub profile is created, return to this page to submit a separate support request for each accessibility issue found during testing or audits. Include environment details, assistive technology used, reproduction steps, expected and actual results, impact, and screenshots if available.

  • Report an accessibility test issue

LinkedIn Disability Answer Desk

GitHub

Accessibility events, sponsorships, and speaking requests

Product accessibility tips

Accessibility by disability